Shipping & Returns

At Best Brilliance, your complete satisfaction is paramount. Eligible items may be returned or exchanged within 30 days of delivery, provided:

• Items are unworn, in their original condition, with original tags and certificates.
• Items altered, resized, or modified by third-party jewelers are not eligible for returns.
• Eternity bands cannot be resized; please use our complimentary ring sizing kit available here.

Non-Returnable Items:

• Custom, personalized, or engraved jewelry.
• Items specifically crafted to customer specifications.
• Items exchanged once become final sale.

Complimentary Resizing:

• Two (2) complimentary resizes per jewelry item. Items that has been resized will not be eligible for a refund
• Further resizing beyond two complimentary adjustments will incur additional fees, plus shipping charges.

Order Cancellation Policy:

• Orders canceled within 12 hours of placement incur no fees.
• After 12 hours, cancellations/modifications incur a 20% cancellation/restocking fee.
  Reason: Each jewelry piece is meticulously handcrafted per order, involving immediate resource allocation, labor, and materials, which this fee partially covers.

Metal Sensitivity Disclaimer:

• Our jewelry meets rigorous standards; however, gold alloys may contain trace metals (nickel/copper) potentially causing reactions. For sensitive skin, hypoallergenic platinum is recommended.

Shipping Address Policy:

• Once an order is placed, the shipping address cannot be changed. Ensure accuracy before finalizing your purchase.

Refund Processing:

• Refunds process within approximately 14 business days after receiving and inspecting returned items.
• Original shipping charges are deducted from refunds or credits.

Shipping Charges on Returns:

• If defective, incorrect, or inaccurately described items: Shipping covered by Best Brilliance.
• Customer-driven returns (preferences, customer sizing errors): Shipping charges deducted from refunds, store credits, exchanges, or repairs.

Damaged or Incorrect Items:

• Notify Best Brilliance within 72 hours of receipt for resolution and return shipping coverage.

Complete Terms & Conditions

Best Brilliance proudly ships worldwide, exclusively utilizing industry-leading couriers such as FedEx, UPS, DHL, and Malca Amit. All orders require a direct signature upon delivery. Customers must ensure someone is available at the designated shipping address to receive and sign for packages.

• If a package is returned to us due to the customer's inability or failure to receive or sign for it, additional shipping and insurance fees will apply for re-shipment. These charges must be settled before re-shipment is initiated.

Best Brilliance diligently monitors transactions to prevent fraudulent activities and safeguard customer interests. Occasionally, our fraud-prevention team may contact customers to request additional verification information. Such information may include, but is not limited to:

• Valid government-issued identification
• Proof of address
• Other documentation necessary to verify transactions and ensure the highest standards of buyer protection

Best Brilliance does not accept third-party appraisals as a basis for returns, refunds, exchanges, or claims. Appraisals are subjective, reflecting personal opinions or market variances. Our product descriptions, certifications, and provided specifications constitute the sole reference for evaluation and eligibility for returns or exchanges.

Our unwavering commitment to quality is reflected in the Best Brilliance 1-Year Warranty and available Extended Warranty. We stand firmly behind every piece of jewelry we craft.

Best Brilliance Protection Plan

1 year - Complimentary with your jewelry order
3 years - Originally $̶5̶0̶0̶, now only $349
5 years - Originally̶ $̶7̶5̶0̶, now only $475
10 years - Originally $̶1̶2̶0̶0̶, now only $699

You may avail yourself of each benefit once per year (the first year is included for free with any order).

How to Purchase the Best Brilliance Extended Service Plan

The BBPP can be purchased simultaneously with your jewelry. Simply add the service to your cart during the checkout process.For any queries regarding the BBPP, please contact us at +1 866 978 4466.*Policies are subject to change. Benefits are based on the terms published at the time of purchase.

Select your ring and choose a payment plan that suits you. We believe in freedom of choice, so we offer various payment options.
Budget-friendly monthly payments through Affirm, available at rates as low as 0% or 10-30% APR (*upon soft credit check),
ensure that everyone has the opportunity to shine with Best Brilliance.