Shipping, Returns & Repairs
Clear policies, insured delivery, thoughtful aftercare, and support for the moments that matter most. Everything here is designed to make your experience feel protected from checkout to long-term care.
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Returns, Exchanges & Resizing
30-day eligible returns, exchange rules, resizing details, cancellation terms, and refund timing.
At Best Brilliance, your complete satisfaction is paramount. Eligible items may be returned or exchanged within 30 days of delivery, provided:
- Items are unworn, in their original condition, with original tags and certificates.
- Items altered, resized, or modified by third-party jewelers are not eligible for returns.
- Eternity bands cannot be resized; please use our complimentary ring sizing kit available here.
Non-Returnable Items
- Custom, personalized, or engraved jewelry.
- Items specifically crafted to customer specifications.
- Items exchanged once become final sale.
Complimentary Resizing
- One complimentary resize per eligible jewelry item. Items that have been resized are not eligible for a refund.
Order Cancellation Policy
- Orders canceled within 12 hours of placement incur no fees.
- After 12 hours, cancellations or modifications incur a 20% cancellation/restocking fee because each jewelry piece is handcrafted per order with immediate allocation of labor, materials, and production resources.
Additional Return Notes
- Gold alloys may contain trace metals such as nickel or copper. For sensitive skin, platinum is recommended.
- Once an order is placed, the shipping address cannot be changed.
- Refunds process within approximately 14 business days after receiving and inspecting returned items.
- Original shipping charges are deducted from refunds or credits.
- Notify Best Brilliance within 72 hours of receipt for damaged, incorrect, or inaccurately described items.