Special Prices on Ready-to-Ship
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Special Prices on Ready-to-Ship
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INTERNATIONAL ORDERS & VAT
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INTERNATIONAL ORDERS & VAT
Frequently asked questions about international orders & vat.
Help topic
CUSTOM DESIGN PROCESS
RING SIZING & FIT
RETURNS, REFUNDS & EXCHANGES
REPAIR & RESIZE SERVICE
SHIPPING & DELIVERY
INTERNATIONAL ORDERS & VAT
OUR DIAMONDS & STONES
ORDERING & PAYMENT
WARRANTY & PROTECTION PLAN
TRUST, QUALITY & AFTER CARE
CUSTOM DESIGN PROCESS
RING SIZING & FIT
RETURNS, REFUNDS & EXCHANGES
REPAIR & RESIZE SERVICE
SHIPPING & DELIVERY
INTERNATIONAL ORDERS & VAT
OUR DIAMONDS & STONES
ORDERING & PAYMENT
WARRANTY & PROTECTION PLAN
TRUST, QUALITY & AFTER CARE
Do you ship internationally?
Yes, we ship internationally with complimentary standard shipping to eligible destinations.
What's different for orders outside the US?
- Our US delivery timeframes don't apply - transit and customs times vary by destination. Contact us before ordering if you need an estimate or have a date in mind. - Our 60-day craftsmanship warranty and Extend protection plans cover
US purchases only
. If an issue arises, contact us anyway and we'll review it. - Returns and repairs must be
arranged with us in advance
- we'll explain shipping costs and any customs implications first. - If a package is refused or customs clearance isn't completed and it comes back to us, reasonable documented return costs (up to $500) may be deducted from any refund.
Will I have to pay customs fees or import duties?
Yes, in most countries. Import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees are collected by your local customs authority - not by us - and we have no control over them.
My package is stuck in customs - what do I do?
Contact your local customs authority directly with your FedEx tracking number. You may need to pay the applicable duties before they release the package. If you need documentation from us (invoice, certificate of origin), contact us and we'll provide it immediately.
Are there countries you don't ship to?
We ship to most countries. If you're unsure whether we ship to your location, contact us before ordering.
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