Question 1

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping, and all orders ship free of charge.

**Important:** import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees vary by country and are collected by your local customs authority, not by us.

Question 2

Will I have to pay customs fees or import duties?

Accepted Answer

Yes, in most countries. Import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees are collected by your local customs authority - not by us - and we have no control over them.

We recommend checking your country's customs duty calculator before ordering so there are no surprises.

Question 3

My package is stuck in customs - what do I do?

Accepted Answer

Contact your local customs authority directly with your FedEx tracking number. You may need to pay the applicable duties before they release the package. If you need documentation from us (invoice, certificate of origin), contact us and we'll provide it immediately.

Question 4

Are there countries you don't ship to?

Accepted Answer

We ship to most countries. If you're unsure whether we ship to your location, contact us before ordering.

*International order questions? [Chat with us](/pages/contact-us)*

INTERNATIONAL ORDERS & VAT

Do you ship internationally?

Will I have to pay customs fees or import duties?

My package is stuck in customs - what do I do?

Are there countries you don't ship to?