Question 1

How long does it take to receive my ring?

Accepted Answer

There are three shipping options:

- **Ready to ship** (free) - in-stock rings are shipped in **6 business days**, via FedEx Second Day.
- **Standard Timeline** (free) - rings made for you are shipped in **17–26 calendar days**, via FedEx Second Day.
- **Priority Timeline** (paid, eligible made-to-order rings only) - shipped in **11–13 calendar days**, via FedEx Overnight. The price is shown on the product page and in your cart.

Orders placed after 12:00 PM ET, or on a weekend, count from the next day. A date that falls on a weekend or a FedEx holiday moves to the next business day.

Custom designs with CAD approval: **4–6 weeks** from deposit to delivery.

**Need it by a specific date?** Tell us the date the piece must arrive, your destination postal code, and the exact item and size. A production estimate is not a dispatch or arrival date - we check the item, current availability, and production feasibility before confirming we can meet your deadline. If neither the Standard Timeline nor the Priority Timeline can make it, we can look for a suitable **[ready-to-ship](/collections/ready-to-ship-items)** alternative. Temporary rings, exchanges, and upgrades require case-specific confirmation and are not automatically included.

Already ordered? Check your manufacturing status on **[Track My Order](/pages/track-my-order)**.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Affirm financing (buy now, pay later). If you're having trouble at checkout, contact us - we can process payments manually.

Question 3

Can I use Affirm / financing?

Accepted Answer

Yes. Affirm is available at checkout for eligible orders. If Affirm declines or you have trouble at checkout, reach out - we have other financing options and can work with you directly.

Question 4

Can I split my payment - pay half now and half before it ships?

Accepted Answer

Sometimes, for custom orders. Contact us before placing your order and we'll discuss what's possible.

Question 5

Do you offer discounts for military, first responders, or medical professionals?

Accepted Answer

Yes. We offer a **10% discount** for active and veteran military, first responders, and medical professionals. Verification is done through ID.me. Reach out to our team or use the discount link at checkout.

Question 6

Can I cancel my order?

Accepted Answer

Yes, within **12 hours** of placing your order - free cancellation, full refund, no questions asked.

After 12 hours and before shipment: a **20% cancellation fee** applies, based on the item's price after discounts (excluding taxes and shipping). This fee applies to cancellations only - eligible returns after delivery receive a full refund.

**Custom orders** (including engraved, special-request, and "Extras" orders) can be cancelled free within the first 12 hours only - after that, they can't be cancelled.

Cancellation refunds go to the original payment method within 14 business days.

*If you need to cancel, [contact us](/pages/contact-us) immediately. The sooner you reach us, the more options we have.*

Question 7

Can I change my order after placing it?

Accepted Answer

Possibly - it depends on production status and feasibility, plus any price difference. Contact us as soon as possible: changes within **12 hours** of placing your order have no fee; after 12 hours, modifications are subject to a **20% fee**.

The shipping address can't be changed after an order is placed.

*Questions about payment or your order? [Chat with us](/pages/contact-us)*

ORDERING & PAYMENT