Special Prices on Ready-to-Ship
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Special Prices on Ready-to-Ship
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ORDERING & PAYMENT
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ORDERING & PAYMENT
Frequently asked questions about ordering & payment.
Help topic
CUSTOM DESIGN PROCESS
RING SIZING & FIT
RETURNS, REFUNDS & EXCHANGES
REPAIR & RESIZE SERVICE
SHIPPING & DELIVERY
INTERNATIONAL ORDERS & VAT
OUR DIAMONDS & STONES
ORDERING & PAYMENT
WARRANTY & PROTECTION PLAN
TRUST, QUALITY & AFTER CARE
CUSTOM DESIGN PROCESS
RING SIZING & FIT
RETURNS, REFUNDS & EXCHANGES
REPAIR & RESIZE SERVICE
SHIPPING & DELIVERY
INTERNATIONAL ORDERS & VAT
OUR DIAMONDS & STONES
ORDERING & PAYMENT
WARRANTY & PROTECTION PLAN
TRUST, QUALITY & AFTER CARE
How long does it take to receive my ring?
Our median production time is
21 days
from order to ready-to-ship. Most customers receive their ring within
3–4 weeks
of ordering.
What payment methods do you accept?
We accept all major credit and debit cards, Affirm financing (buy now, pay later). If you're having trouble at checkout, contact us - we can process payments manually.
Can I use Affirm / financing?
Yes. Affirm is available at checkout for eligible orders. If Affirm declines or you have trouble at checkout, reach out - we have other financing options and can work with you directly.
Can I split my payment - pay half now and half before it ships?
Sometimes, for custom orders. Contact us before placing your order and we'll discuss what's possible.
Do you offer discounts for military, first responders, or medical professionals?
Yes. We offer a
10% discount
for active and veteran military, first responders, and medical professionals. Verification is done through ID.me. Reach out to our team or use the discount link at checkout.
Can I cancel my order?
Yes, within
12 hours
of placing your order - free cancellation, full refund, no questions asked.
Can I change my order after placing it?
Possibly, if production hasn't started. Contact us as soon as possible. Once a piece is in production, changes may not be possible or may incur additional costs.
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