Question 1

One of the diamonds fell out of my ring - what do I do?

Accepted Answer

Contact us immediately. Don't try to fix it yourself.

- If the stone fell out due to a **setting defect** - covered under our 60-Days craftsmanship warranty at no cost.
- If it was **accidental damage** - covered under the Extend Protection Plan if you have one.

Either way, we'll take care of you.

Question 2

My ring has a scratch / bent prong / visible flaw - what do I do?

Accepted Answer

Contact us with photos. We'll assess whether it's a manufacturing defect (covered under warranty) or wear and tear (covered under the Extend Protection Plan). Either way, we'll tell you exactly what your options are.

Question 3

How do I send my ring in for repair?

Accepted Answer

Contact us via **[Contact Us](/pages/contact-us)** with your order number and photos of the issue. We'll send you a prepaid insured shipping label and instructions. Do not ship without contacting us first.

Question 4

How long do repairs take?

Accepted Answer

Typically **2–3 weeks** from the time we receive your ring. We'll confirm receipt and keep you updated throughout.

Question 5

Can I get my ring rhodium plated?

Accepted Answer

White gold rings naturally develop a slight yellow tint over time as the rhodium plating wears. Rhodium plating restores the bright white finish. Contact us to discuss options and pricing.

REPAIR & RESIZE SERVICE

One of the diamonds fell out of my ring - what do I do?

My ring has a scratch / bent prong / visible flaw - what do I do?

How do I send my ring in for repair?

How long do repairs take?

Can I get my ring rhodium plated?