Question 1

How is my order shipped?

Accepted Answer

Every order ships with FedEx, fully insured for the purchase amount, at no extra cost. Ready to ship and Standard Timeline orders go by **FedEx Second Day**; Priority Timeline orders go by **FedEx Overnight**. Shipping is free.

An adult signature (21+) is required at delivery - FedEx will not leave the package unattended.

Question 2

How long does shipping take?

Accepted Answer

There are three shipping options:

- **Ready to ship** (free) - in-stock pieces are shipped in **6 business days**, via FedEx Second Day.
- **Standard Timeline** (free) - pieces made for you are shipped in **17–26 calendar days**, via FedEx Second Day.
- **Priority Timeline** (paid, eligible pieces only) - shipped in **11–13 calendar days**, via FedEx Overnight. The price is shown on the product page and in your cart.

Orders placed after 12:00 PM ET, or on a weekend, count from the next day. A date that falls on a weekend or a FedEx holiday moves to the next business day. The exact estimated date is shown on the product page and in your cart.

**Need it by a specific date?** Tell us the date the piece must arrive, your destination postal code, and the exact item and size. A production estimate is not a dispatch or arrival date - we check the item, current availability, and production feasibility before confirming we can meet your deadline. If neither the Standard Timeline nor the Priority Timeline can make it, we can look for a suitable **[ready-to-ship](/collections/ready-to-ship-items)** alternative. Temporary rings, exchanges, and upgrades require case-specific confirmation and are not automatically included.

Already ordered? Check your manufacturing status on **[Track My Order](/pages/track-my-order)**.

Question 3

Is a signature required for delivery?

Accepted Answer

Yes. An adult signature (21+) is required. This is non-negotiable - it's how we protect your purchase.

If no one is available to sign, FedEx will leave a door tag and generally makes up to three delivery attempts. After at least one attempt, you can contact us to request a FedEx hold for pickup - approval isn't guaranteed, since not every FedEx location is approved to hold high-value jewelry. Don't go to collect it until we confirm it's ready.

If the package is returned to us because no one was available, a **$100 reshipment fee** applies.

We don't ship to P.O. boxes, APO addresses, or hotels.

*Planning a surprise proposal? Plan the delivery logistics in advance - or have it delivered to your office or a trusted address where an adult can sign.*

Question 4

Can I change my shipping address after ordering?

Accepted Answer

No. The shipping address **can't be changed after an order is placed**, so please review it carefully at checkout.

If you spot an error, **[contact us](/pages/contact-us)** immediately and we'll discuss the available options - but an address correction or shipment redirection can't be assumed to be available.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship internationally with complimentary standard shipping to eligible destinations.

**Important:** import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees vary by country and are collected by your local customs authority, not by us.

Question 6

What if my package is lost, damaged, or marked delivered but I didn't receive it?

Accepted Answer

Notify us promptly and keep the packaging and any evidence. We'll help with the FedEx investigation and the insurance claim. For a disputed delivery with a signature on record, the claim requires a copy of a police report filed with your local police department.

Insurance investigations can take about **2–3 months**. Our intended resolution for an approved lost-or-stolen claim is a replacement of the original item, and we may start preparing it while the investigation is pending.

*Questions about your shipment or tracking? [Track your order](/pages/track-my-order) or [chat with us](/pages/contact-us)*

SHIPPING & DELIVERY