Question 1

How is my order shipped?

Accepted Answer

Every order ships via **FedEx Expedited**, fully insured for the purchase amount, at no extra cost. Shipping is free.

An adult signature (21+) is required at delivery - FedEx will not leave the package unattended.

Question 2

How long does delivery take?

Accepted Answer

Our median production time is **21 days** from order to ready-to-ship. Add FedEx transit time and most customers receive their order within **3–4 weeks** of ordering.

Rush production is available on select designs - contact us if you have a deadline.

Question 3

Is a signature required for delivery?

Accepted Answer

Yes. An adult signature (21+) is required. This is non-negotiable - it's how we protect your purchase.

If no one is available to sign, FedEx will leave a door tag and attempt redelivery. You can also:
- Request a hold at a FedEx location for pickup

*Planning a surprise proposal? Plan the delivery logistics in advance - or have it delivered to your office or a trusted address.*

Question 4

Can I change my shipping address after ordering?

Accepted Answer

**No.** Once an order is placed, the shipping address cannot be changed on our end. If you need to redirect a shipment already in transit, contact us via **[Contact Us](/pages/contact-us)**.

Double-check your address at checkout.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping, and all orders ship free of charge.

**Important:** import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees vary by country and are collected by your local customs authority, not by us.

*Questions about your shipment or tracking? [Track your order](/pages/track-my-order) or [chat with us](/pages/contact-us)*

SHIPPING & DELIVERY

How is my order shipped?

How long does delivery take?

Is a signature required for delivery?

Can I change my shipping address after ordering?

Do you ship internationally?