Question 1

How is my order shipped?

Accepted Answer

Every order ships via **FedEx Expedited**, fully insured for the purchase amount, at no extra cost. Shipping is free.

An adult signature (21+) is required at delivery - FedEx will not leave the package unattended.

Question 2

How long does delivery take?

Accepted Answer

- **Made-to-order rings:** 2–4 weeks to craft before shipping, plus FedEx transit time.
- **Ready-to-ship rings:** ship within 6–8 business days.

**Need it by a specific date?** Tell us the date the piece must arrive, your destination postal code, and the exact item and size. A production estimate is not a dispatch or arrival date - we check the item, current availability, and production feasibility before confirming we can meet your deadline. If the made-to-order option can't make it, we can look for a suitable **[ready-to-ship](/collections/ready-to-ship-items)** alternative. Rush production, temporary rings, exchanges, and upgrades require case-specific confirmation and are not automatically included.

Already ordered? Check your manufacturing status on **[Track My Order](/pages/track-my-order)**.

Question 3

Is a signature required for delivery?

Accepted Answer

Yes. An adult signature (21+) is required. This is non-negotiable - it's how we protect your purchase.

If no one is available to sign, FedEx will leave a door tag and attempt redelivery. You can also:
- Request a hold at a FedEx location for pickup

*Planning a surprise proposal? Plan the delivery logistics in advance - or have it delivered to your office or a trusted address.*

Question 4

Can I change my shipping address after ordering?

Accepted Answer

Please treat your shipping address as final. Address changes after ordering are **not guaranteed**, so please double-check it at checkout.

- **Before your order ships:** contact us via **[Contact Us](/pages/contact-us)** as soon as possible. A representative will confirm whether the change can still be made.
- **After your order ships:** the address can no longer be changed. A redirect or reshipment may be possible for an additional shipping charge, or free self-pickup may be available. A representative will confirm your options.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping, and all orders ship free of charge.

**Important:** import duties, VAT, and customs fees are the buyer's responsibility and are not included in your order total. These fees vary by country and are collected by your local customs authority, not by us.

*Questions about your shipment or tracking? [Track your order](/pages/track-my-order) or [chat with us](/pages/contact-us)*

SHIPPING & DELIVERY

How is my order shipped?

How long does delivery take?

Is a signature required for delivery?

Can I change my shipping address after ordering?

Do you ship internationally?