Question 1

What is your return policy?

Accepted Answer

We accept returns within **30 days of delivery** for standard (non-custom) pieces in original, unworn condition with all original packaging.

Refunds are processed within **14 business days** of receiving your return.

**Not eligible for return:**
- Custom or personalized pieces
- Engraved items
- Items that have been resized
- Items that have been exchanged once

Question 2

What if I want to exchange instead of return?

Accepted Answer

We accept exchanges. The value of your original purchase is applied toward your new piece. Contact us within 30 days of delivery to start the process.

**Note:** once an item has been exchanged, it becomes final sale and is not eligible for a second exchange or return.

Question 3

What if I'm proposing abroad and I'll be outside the 30-day window by the time she sees it?

Accepted Answer

Contact us before you order and explain your situation. We're human - we understand proposals involve planning. We'll work with you.

Question 4

How do I start a return or exchange?

Accepted Answer

Contact our team via **[Contact Us](/pages/contact-us)** with your order number. We'll send you a prepaid return label and walk you through the process.

Do not ship anything back without contacting us first.

Question 5

What if my ring arrives damaged or defective?

Accepted Answer

Contact us immediately with photos. Manufacturing defects are covered under our craftsmanship warranty - we'll repair or replace at no cost to you.

Question 6

How long does a refund take to process?

Accepted Answer

14 business days from the time we receive your return. We'll confirm receipt and keep you updated.

*Need to start a return or exchange? [Contact us](/pages/contact-us)*

RETURNS, REFUNDS & EXCHANGES