RETURNS, REFUNDS & EXCHANGES

Eligible items can be returned for a full refund or exchanged within 30 calendar days of delivery. To be eligible, the item must be unworn and in its original condition, returned with the original tags, packaging, and certificates, and not altered or modified by a third-party jeweler. Returned items must arrive back to us within the 30-day window.

We accept exchanges. The value of your original purchase is applied toward your new piece. Submit your request through our returns portal within 30 days of delivery.

Contact us before you order and explain your situation. We're human - we understand proposals involve planning. We'll work with you.

Submit your request through our returns portal. Our team will review it, confirm eligibility, and send you the return authorization and shipping instructions.

Contact us within 72 hours of delivery with photos, and don't ship the piece back until our team sends instructions. Manufacturing defects may be covered by our 60-day craftsmanship warranty once our team inspects the issue and confirms it qualifies.

For an approved return, the refund is processed within 14 business days after we receive and inspect the returned item. Our team can confirm when your item was received and when the refund is due.

The standard return window has passed, but our Trade-In Program may be available: return your ring for store credit toward a new piece that is at least 50% higher in value than the original purchase. Trade-in eligibility and the credit amount are confirmed by our team - contact us to get started.