Why is buying from you the best choice?
We obtain diamonds from the best sources available. Using state-of-the-art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demands of discerning customers like you. Your jewelry purchased from Best Brilliance is accompanied by a diamond certificate for an extra layer of confidence. We also use the best jewelers in town to have the top craftsmanship for our jewelry.
Do you offer a warranty?
We do! Any order comes with a complimentary warranty for the first year of your purchase; You will have the option to get an extended warranty.
Is your warranty comprehensive?
What is your policy on conflict-free diamonds?
Our customers always receive conflict-free diamonds. We exceed all governmental regulations and requirements for ethically sourced diamonds.
Do you share any of my private information?
We never sell or share your personal information with third parties.
How do you safeguard my private information?
The personal information you supply us when purchasing from us is wholly guarded and encrypted.
How do I pay for my order?
At Best Brilliance, we offer a variety of convenient and secure payment options to suit your needs:
- Credit Cards: We accept all major credit cards, allowing you to make your purchase easily and securely.
- PayPal: For those who prefer the convenience of PayPal, we have you covered.
- Affirm for US Buyers: Specifically for our US customers, we partner with Affirm to provide a "buy now, pay later" option. Best Brilliance X Affirm offers financing options up to 12 months at 0% APR and up to 36 months with variable APRs. Applying is straightforward and can be done online in just minutes. It's designed not to affect your credit score.
- Bank Wire: For those who prefer traditional methods, we accept bank wire transfers.
- Shopify Payments: To make your purchase even smoother, we also offer payment through Shopify. This service ensures top-tier security for all transactions and offers the flexibility to split your payments into installments.
All our payment processes are bolstered with advanced security measures, thanks to Shopify's robust e-commerce platform, to give you peace of mind with every transaction.
Is there any additional sales tax?
There is an additional local-state sales tax on your order. Once you add an item to your cart and proceed to checkout, upon your ZIP, you can see if extra sales tax is added to your order total.
Is my jewelry purchase taxed?
It depends on your location. Taxes and duties can be charged in any order outside of the US upon the area. In Addition, local sales tax will be collected, depending on your state in the US. The sales tax will be collected on the checkout, while international customs fees and duties will be collected upon arrival to your country.
Are there other sales channels than your website?
Absolutely. We have famous eBay and ETSY stores. You can order the same items there. You will likely get the same item, with a better pricing, on our website.
How do I receive my order from you?
We ship worldwide with a FedEx fully insured and expedited delivery. It usually takes 14-21 days to receive your order. Most of the time, it takes to manufacture the ring with the metal type or finger size selected with your order, while the actual delivery takes 2-4 days.
Is there an option to get the order faster than 14-21 days?
In some cases, we can rush your order by request. We always try to deliver the items as soon as possible and pay for the fastest FedEx services. In case you need to get a rushed order - please contact us at email@example.com
Is a rushed order under the additional price?
It depends. We always try to get the order mailed as quickly as possible; if we need to pay for a rushed service from our subcontractors, we will have to charge an additional price.
Is it safe to ship High-Value Jewelries?
Yes, shipments are insured and require a signature. To ensure extra safety, we avoid putting our name or what the package contains in the external box when we hand it to FedEx.
How do I know the status of my order?
We are sending updates on the production time every few days. We are always trying to keep you in the loop and update your order status. Once the order is ready, you will get an email with pictures of your ready products. As soon as FedEx picks up the package for a quick delivery, you will get another email with your valid tracking #.
For more information, contact our customer support at firstname.lastname@example.org
Must I ship to my billing address?
You can also direct the shipment to a Ship-To address.
How much does it cost to ship my order?
We provide fast, free shipping on all international orders, including the cost of insurance. While the shipping is free, there might be additional tax, VAT, or duties upon your country (for orders outside the USA).
Where do you ship?
We ship internationally, including the United States and Canada.
How do I get help with my order?
It’s our pleasure to offer you the highest quality customer care and the finest diamonds. Call our customer service at +1 866-978-4466 or email support@BestBrilliance.com.
You can place your order here or ask us any questions about your previously placed order. We’ll be happy to help.
Do you offer virtual appointments?
Yes, we do. We know it’s hard to order online, and we would love to e-meet you and show you rings diamonds, and other jewelry pieces. You can schedule a meeting from the link below: https://bestbrilliance.com/pages/expert-advice.
Can I see a specific item in the meeting?
We have a wide variety of jewelry in stock, but sometimes, a specific item might need to be included. We can show similar items or the main stone if we don’t have the exact item you are after. In case of special requests, please contact us before the meeting, and we will try to get you the item you wish to see.
Can I special Engrave an item?
Absolutely, offer engraving by request. Please note that engraved items cannot be returned for a full refund.
What is a gemologist?
A gemologist is an individual who graduated from studies in the identification and grading of diamonds and gemstones at a recognized gemological institute. Most graduate gemologists in the United States have studied at the Gemological Institute of America (GIA). They earned the prestigious Graduate Gemologist Diploma
Do you have gemologists on staff to help me with my purchase?
Yes, you can speak with one of our certified gemologists in our New York or Overseas offices at any time. They are an important part of our customer service team.
How do I know I will receive what I ordered?
Yes, we take great pride in our commitment to excellence and customer service. At Best Brilliance, we have a team of certified gemologists who are dedicated to assisting you with your purchase. Our experts bring a wealth of knowledge and experience in gemology to ensure that you make an informed and confident decision.
Our gemologists work closely with globally recognized gemological institutes, guaranteeing that every diamond in our collection is accompanied by a detailed and independent laboratory report. These reports are a hallmark of authenticity and quality, affirming the unique characteristics of your selected diamond.
We are affiliated with the following prestigious institutions:
- International Gemological Institute (IGI)
- HRD Antwerp
- Gemological Institute of America (GIA)
- European Gemological Laboratory (EGL) USA
- Swiss Gemmological Laboratories (SGL)
As each gemstone's journey to you is a unique narrative, our specialists ensure that the lab reports and certifications are meticulously matched to the quality and standards expected from the corresponding gemological institute. We encourage you to read the item descriptions carefully to identify which reputable entity has certified the gemstone of your interest.
Trust in our expertise. Our team is here to provide personalized guidance, answer any queries you may have, and help you select a diamond that resonates with your desires and expectations
What are certificates?
A certificate for a diamond or gemstone is a comprehensive document provided by an authoritative gemological institute. This certificate meticulously details the unique characteristics of your diamond or gem after a thorough examination by gemological experts. It serves as an official blueprint, describing the stone’s dimensions, clarity, color, cut, carat weight, and other crucial attributes.
These certificates employ a universally recognized system for communicating the qualities of diamonds and gemstones, adhering to the most stringent standards of grading. This ensures that the information you receive about your precious stone is accurate and reliable.
Most of the exquisite items available through our website are accompanied by a certificate that provides a full description of the piece, including information not only on the gemstone itself but also on any diamonds and precious metal components. For example, if the item includes gold elements, the certificate will specify the purity and weight of the gold.
The inclusion of these certificates with your purchase reflects our commitment to transparency and trust. It assures you that the piece you select meets the high-quality standards you expect and provides you with all the necessary information to appreciate the true value of your chosen item.
Just what are the 4Cs of diamonds?
The 4Cs are the universally accepted grading standard the Gemological Institute of America created. Cut, Carat, Color, and Clarity grade every diamond clarity.
Conflict-free diamonds. What are those?
Unfortunately, in today’s world, diamonds and gems are sometimes obtained at the cost of human rights violations, child abuse, or environmental destruction. Conflict-free diamonds are guaranteed to be ethically sourced from suppliers free from these unfortunate practice
I’ve heard the term, Eye Clean referring to a diamond. Just what is that?
This is a diamond trade-specific term indicating the diamond is clean or free from noticeable inclusions to the unaided eye; face up, from a distance of twelve to fifteen inches. SI or higher-quality diamonds are usually eye-clean.
What does the term “Cut” mean?
Some people think the cut is the shape, like round or oval. But it refers to how well-cut the stone is. Well-cut diamonds appear fiery and brilliant. Poorly cut stones are dull and unappealing. A well-cut diamond can make the stone appear more prominent than poorly cut diamonds of the same carat weight. So you can see how vital the cut grade is.
What are the GIA certificates?
Each uniquely created certificate your diamond's peculiar characteristic after being carefully examined. These certificates contain a universally understood method of communication of diamond qualities and adhere to the highest standards of diamond grading.
Can you explain what an Eye Clean is?
This is a trade-specific term indicating the diamond is clean or free from noticeable inclusions to the unaided eye, face up, from a distance of twelve to fifteen inches. VS2 or higher quality diamonds are usually eye-clean. SI1, SI2, and I1 diamonds must be carefully inspected to locate visible inclusions from the top of the stone.
What are enhanced diamonds, and do you sell them?
Diamonds can be enhanced or treated in several ways. The goal generally is to improve clarity and, therefore, its beauty. We do sell treated diamonds. Our treated diamonds are naturally earth-mined. You can and should request a copy of your diamonds’ certification at the time of purchase.
How is a diamond's clarity enhanced?
We use technologically advanced laser enhancing and filling. No visible trace of the enhancement process remains, and no carat weight is added. These enhanced diamonds are 100% genuine diamonds but with improved clarity. The diamonds’ clarity and quality improve but at a lower price than non-enhanced diamonds of similar clarity grade.
Can I return or exchange it for another item?
We strive for 100% satisfaction with every purchase. You may return your new undamaged item with its original packaging and paperwork (with the ticket on) for a 100% refund within 30 days of delivery. You may exchange the item for another piece of jewelry or another diamond within the same 30-day return time. You must contact our Customer Service for complete return policy details and receive a RAN (Return Authorization Number) to do this.
How do I return an order?
You must first contact our Customer Service. We will send instructions with any return approval. The shipping back will be made via FedEx expedited and insured delivery.
Is there a guarantee?
Yes, return your diamond within 30 days if you're unsatisfied. We offer Free returns for a full refund.
What happens if I order the wrong finger size?
We offer a complimentary resizing for any order. We will take the ring back, size it, and mail it back to you at no charge from your side.
Can I upgrade my purchase?
Sure! Get full credit when upgrading within 30 days of purchase, but keep the item and documents in pristine condition.