FAQs

Yes. Our diamond experts provide one-on-one consultations, either virtually or in person, to help you choose the perfect ring — from style and setting to stone selection.

Yes. We proudly offer lab-grown diamonds and recycled gold options, allowing you to choose a ring that reflects both your love and your values.

Of course. Our online guides are designed for beginners, and our experts are here to explain everything — no pressure, just honest advice.

Yes, we specialize in custom ring design. Whether starting from scratch or personalizing an existing style, we’ll guide you every step of the way.

Absolutely. Our stylists can help you create a cohesive bridal look with perfectly matched rings, earrings, bracelets, and necklaces.

Best Brilliance is known for offering exceptional sparkle and durability at unmatched prices — whether you choose moissanite or lab-grown diamonds.

Yes. Our moissanite is hand-selected for brilliance and priced fairly to reflect its premium quality — always a smart alternative to mined diamonds.

Yes. From vintage-inspired styles to modern custom bands, our collection includes many eye-catching, budget-friendly options.

Yes. Rose gold is both timeless and cost-effective — blending quality and elegance at every price point.

Yes. Our men’s collection includes premium rings, bracelets, and cufflinks crafted from gold, platinum, and bold gemstones — available to ship or customize.

Yes. You can personalize metal, texture, engraving, and even gemstone accents with our custom men’s bands.

Our men’s rings are designed with durability in mind — made to last and impress.

Yes. Many men’s items are in stock and available with express shipping.

Both offer stunning brilliance. Moissanite tends to show more fire (rainbow sparkle), while lab-grown diamonds provide a natural diamond look. It’s a matter of personal preference.

Moissanite delivers a higher sparkle-to-price ratio, making it a smart choice for budget-conscious buyers seeking maximum brilliance.

Yes. Our lab-grown diamonds are sustainably created and conflict-free.

Yes. You can design a fully custom engagement ring or fine jewelry piece using our lab-grown diamonds in all shapes and sizes.

Yes. We offer one free resizing within 60 days of purchase. For size changes later, our team will assist with easy resizing options.

Of course. Gifted rings are eligible for free resizing as long as they are within our return and service window.

Yes. Rings in their original condition are eligible for return or exchange.

Yes. Our interactive Ring Size Guide is easy to use and accurate — you can also request a complimentary sizer shipped to your home.

Yes. We can craft non-standard sizes or unique fits to your exact specifications.

Yes. All orders include a 1-year complimentary warranty. Extended coverage is available via Extend, which covers accidental damage, resizing, polishing, and repairs.

Extend is a third-party warranty provider that we have partnered with to offer Product Protection Plans—extra coverage that goes beyond the standard manufacturer’s warranty. Extend makes it easy to protect your jewelry investment with a simple online claims process and customer-friendly support. Coverage begins the day you purchase the plan and continues through the full term you select.

For jewelry, an Extend Protection Plan covers things like:

• Accidental damage from handling– including chipped, cracked, or lost diamonds or gemstones.
• Broken or bent prongs
• Polishing, refinishing, rhodium plating
• Resizing
• Any repairs needed 
• Zero deductible – no hidden fees when you file a claim

Extend makes it easy to protect your jewelry investment with a simple online claims process and customer-friendly support. Coverage begins the day you purchase the plan and continues through the full term you select.

You choose your preferred coverage term at checkout. There are the 3 year, 5 year, and Lifetime plans you can choose from. Extend offers flexibility so you can select the term that works best for you.

The cost of Extend varies depending on the price of the jewelry item and the coverage term you select. You'll see the exact price for the protection plan during checkout when adding it to your purchase.

Filing a claim with Extend is fast and simple:

1. Go to www.extend.com/customers
2. Click “File a Claim”
3. Follow the prompts – you’ll need a few details like your email, order number, and a brief description of the issue
4. Upload a photo (if requested)
5. Submit your claim – most are processed quickly, and Extend’s support team will guide you through any next steps

You can also check your coverage status or get help through the same link. Extend’s customer service team is friendly and ready to help if you have any questions during the process.

*Please note* Extend is not insurance. It will not cover loss or theft of your jewelry.

If you need any further assistance with regards to Extend please contact the Extend Customer Care Team through the Extend Claims Portal or via phone at 877.248.7707

Yes. Many popular items are in stock and ready to ship with expedited options. Let us know your deadline at checkout.

Yes. Same-day processing and express shipping are available on many items. Contact us for urgent requests.

Yes. We carry both natural certified diamonds and premium lab-grown diamonds across all jewelry categories.

Yes. Natural diamonds are GIA certified. Lab-grown diamonds are IGI certified and conflict-free.

Yes. From fully custom designs to small personalizations, our team can bring your vision to life in any metal, setting, or stone.

Our prong-set tennis bracelets are elegant, durable, and comfortable enough for daily wear.

Absolutely. Moissanite and lab-grown options deliver outstanding value without compromising craftsmanship.