24/7 Customer Service
Free Shipping Worldwide
Over the years we have worked hard to perfect our shipping services, and have made sure that our customers receive their items as quickly as possible. Customer satisfaction continues to be our main concern, which is why items go through a final inspection and approval process before leaving the factory for shipment.Best Brilliance offers free shipping worldwide, and ships most orders through FEDEX expedited insured shipping. International shipping may be subject to additional fees such as VAT. Delivery of your purchased items will take between 7 to 14 days, depending upon where you live.
PLEASE NOTE THAT HOLIDAYS AND WEEKENDS DO NOT COUNT AS DAYS IN TRANSIT.
Our aim is to ship your order as quickly as possible, however, due to Customs delays, freight carriers' shipping services and other such matters that are out of our control, the statements above regarding shipping are estimations only
YOUR PURCHASE IS INSURED
All of our Shipments are fully insured for your purchased amount. Making sure that your orders arrive safely is a top priority, which is why we are happy to work with each of our customers to ensure that their orders are safe. We offer asset protection through a worldwide diamond insurance company when you place an order. You will receive full door-to-door protection for diamonds and jewelry, helping you achieve the peace of mind that you need when your shipments are en route.Finally, for any additional information or special requests, such as custom shipping time and packaging, please don't hesitate to contact us.
30 DAY RETURNS POLICY
As always, your satisfaction is our utmost concern, and our return policy allows you to return the item for a full refund or to exchange any or all of your purchased items within 30 days of the day that your shipment arrived and was signed for.
To return your product, please send us an email so we will be able to understand your intentions. Returning items must be with their original packaging certificate and paperwork and in the same condition in which they were received.
Receiving a refund on purchased items:
ALL RETURNED ITEMS WILL BE CHECKED BY OUR GEMOLOGIST PRIOR TO ISSUANCE OF A REFUND, usually within 24 to 48 hours.
Send money easily and securely online using a credit card or bank account. Send money easily and securely online using your credit card or bank account through PayPal checkout.Major Credit CardsWe accept Visa, MasterCard, AMEX and Discover Card.*All credit card information is submitted over a secure connection
Best Brilliance and Affirm
Convenient, Safe, Simple BEST BRILLIANCE has partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or costs. You will never owe more than what you agree upfront. The total at checkout will always be what you actually pay. With Affirm, you split the price of your purchase into fixed monthly payment amounts that fit your budget.Learn More
Please contact our customer service department here if you have any additional questions.
Purchases made or picked up in New York State carry local Sales tax.
For customers purchasing outside of the United States, please contact your local customs authorities for local duties, taxes and fees that may be charged by your government on incoming packages.
At Best Brilliance, we understand that jewelry is an investment in yourself or in someone you care for, so we stand behind your purchases with a guarantee which demonstrates to you that we believe in the quality of our jewelry and value your continued business.Developed at the request of our customers, the Best Brilliance 1-Year Warranty and available Extended Warranty (collectively referred to as “Warranty” herein) is an extension of this commitment.
BEST BRILLIANCE 1-YEAR LIMITED WARRANTY
Best Brilliance guarantees the material and workmanship of your purchase. With proof of purchase, we will repair or replace your precious stone mounting or ring free of charge if any defects are found during the first year of ownership. If your jewelry becomes damaged as a result of manufacturer defect, Best Brilliance will repair or replace the damaged item, at our discretion, free of charge, including shipment from Best Brilliance to you.
BEST BRILLIANCE EXTENDED WARRANTY
Beyond its 1-Year Limited Warranty, Best Brilliance is pleased to offer extended warranty coverage of your jewelry beyond the first year of ownership at the following rates (payable at time of purchase) and terms:
3 year Extended Warranty—$249.00
5 year Extended Warranty—$375.00
10 year Extended Warranty—$599.00
All Extended Warranty purchasers enjoy:
- Free shipping on all purchases under $5,000.00 for delivery within the United States (International customers are responsible for additional shipping and customs fees.Purchases valued above $5,000.00 are subject to additional shipping and insurance fees)
- Free ring sizing adjustment*. If, during the Extended Warranty term, you are not satisfied with the sizing of your ring, Best Brilliance will adjust the ring by up to 1 size level with no charge, including shipment from Best Brilliance to you.
- Yearly rejuvenation—send your item(s) to Best Brilliance once a year for rejuvenation, including free inspection of your item(s), free cleaning, free dipping and polishing with rhodium finish, free repair of normal wear and tear** of rings, and free return shipping.
- Side diamond replacement—any side diamonds that fall out of a piece of jewelry as a result of normal wear and tear** or due to manufacturer’s defect are entitled to have those side diamonds re-mounted free of charge.Best Brilliance will replace up to a total of 0.1 Carat per year of side diamonds that fall out and are lost (limited to 3 side diamonds in any 12-month period from the date of purchase).
*Adjustments greater than 1 size level from the original purchased size are available at additional cost.
*Items damaged as a result of excessive or abusive treatment, or items that have been repaired by a store or seller other than Best Brilliance are not covered by the Extended Warranty.The Warranty does not cover main stone repair or replacement. If a main stone falls out of its setting,
Best Brilliance will reset the main stone, if provided by the customer, under the terms of the Warranty.The Warranty does not cover loss or theft of jewelry, damage resulting to the jewelry from loss, theft, or Act of God, or any consequential damages or loss of use resulting from broken or damaged jewelry, or from any delay in our repairing the jewelry.
The Warranty applies only to the original customer or to the original gift recipient of the item from the date of purchase.The Warranty is not transferable.
LIMIT OF LIABILITY
For any single claim, the limit of liability under the Warranty is the least of (1) the cost of authorized repairs, (2) replacement with a product of like kind and quality, (3) reimbursement for authorized repairs or replacement, or (4) the purchase price you paid for the item, including appropriate sales tax, duties and customs fees.
In the event that the total of all repairs exceeds the purchase price of the item, including appropriate sales tax, duties and customs fees, we will replace the item, or we will reimburse you for replacement of the item or the purchase price paid for the item, at our discretion, and we shall have then satisfied all of our obligations under the Warranty.
Any purchase of an Extended Warranty is non-refundable.
Except where prohibited by applicable state law, Best Brilliance reserves the right to terminate or cancel this Warranty in accordance with applicable state law in the event of your fraud or misrepresentation or your default under any of the terms and conditions applicable
The above constitutes the entire terms and conditions of the Best Brilliance 1-Year Warranty and the Best Brilliance Extended Warranty.No such terms or conditions may be amended without the mutual written agreement of both parties.
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