The Best Brilliance Guarantee

Over the years we have worked hard to perfect our shipping services, and have made sure that our customers receive their items as quickly as possible. Customer satisfaction continues to be our main concern, which is why items go through a final inspection and approval process before leaving the factory for shipment.Best Brilliance offers free shipping worldwide, and ships most orders through FEDEX expedited insured shipping. International shipping may be subject to additional fees such as VAT. Delivery of your purchased items will take between 14 to 21 days, depending upon where you live.

PLEASE NOTE THAT HOLIDAYS AND WEEKENDS DO NOT COUNT AS DAYS IN TRANSIT.

Our aim is to ship your order as quickly as possible, however, due to Customs delays, freight carriers' shipping services and other such matters that are out of our control, the statements above regarding shipping are estimations only

YOUR PURCHASE IS INSURED 

All of our Shipments are fully insured for your purchased amount. Making sure that your orders arrive safely is a top priority, which is why we are happy to work with each of our customers to ensure that their orders are safe. We offer asset protection through a worldwide diamond insurance company when you place an order. You will receive full door-to-door protection for diamonds and jewelry, helping you achieve the peace of mind that you need when your shipments are en route.Finally, for any additional information or special requests, such as custom shipping time and packaging, please don't hesitate to contact us.

30 DAY RETURNS POLICY

To return your product, please send us an email so we will be able to understand your intentions. Returning items must be with their original packaging certificate and paperwork and in the same condition in which they were received.

Receiving A Refund On Purchased Items:

ALL RETURNED ITEMS WILL BE CHECKED BY OUR GEMOLOGIST PRIOR TO ISSUANCE OF A REFUND, usually within 24 to 48 hours.

MAJOR CREDIT CARDS

The choice is yours; pay via the method that’s most convenient for you. We accept VISA, MasterCard, AMEX and Discover Card. And because it is processed over encrypted transmission, your personal information remains secure.

PAYPAL

Send money easily and securely online using a credit card or bank account. Send money easily and securely online using your credit card or bank account through PayPal checkout.Major Credit CardsWe accept Visa, MasterCard, AMEX and Discover Card.*All credit card information is submitted over a secure connection

BEST BRILLIANCE AND AFFIRM

Convenient, Safe, Simple BEST BRILLIANCE has partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or costs. You will never owe more than what you agree upfront. The total at checkout will always be what you actually pay. With Affirm, you split the price of your purchase into fixed monthly payment amounts that fit your budget.

Learn More

Please contact our customer service department here if you have any additional questions.

You’ve Got the Perfect Ring—Make sure you get the Perfect Protection Coverage

The Best Brilliance Protection plan (BBPP), provides the perfect protection and peace of mind you want for your new ring. The first year of protection is complimentary of course—we want you to start out right!
You’ve Got the Perfect Ring---Now You Get the Perfect Protection Coverage

The Best Brilliance Protection plan (BBPP), provides the perfect protection and peace of mind you want for your new ring. The first year of protection is complimentary of course—we want you to start out right!
WHAT'S THE COST FOR BBPP (BEST BRILLIANCE PROTECTION PLAN)
• 1 year - Free with your jewelry purchase
• 3 years - $̶5̶0̶0̶ Now $349
• 5- years - $̶7̶5̶0̶ Now $475
• 10 years -$̶1̶2̶0̶0̶ Now $699

You may receive each benefit one time per year (first year included FREE with any order):

• Annual re-sizing* (limitations apply)
• Annual re-plating of rhodium for white gold
• Annual cleaning and polishing service
• Annual inspection of your jewelry
• Repairs for normal wear and tear*
• Replacement for up to 0.10 ct. total weight of accent stones
• Resetting your diamonds and gemstones
• earring backs or posts
• cracked or shank repair
• Free Shipping (both ways) for covered services*
• The BBPP, provided by Best Brilliance INC, is currently available in the United States only but not for international orders.

HOW DO I PURCHASE THE BEST BRILLIANCE EXTENDED SERVICE PLAN?
The BBPP is available for purchase at the same time you purchase your jewelry. You will be able to add the service to your cart during your checkout process.
For any questions or concerns about the BBPP, please call us at 1-888-978-4466.
*Policies subject to change. Benefits based upon published terms at the time of purchase and posted on our website. Last update December 2021.

LEGAL
1. DEFINITIONS:
"Best Brilliance" shall mean Best Brilliance, Inc.
"Merchandise" shall mean the goods identified on Your sales slip from Best Brilliance.com as covered by the BBPP.
"BBPP" means the Best Brilliance Protection Plan.
" Price" means the purchase price for the BBPP as shown on Your invoice.
"We", "Us" and "Our" means Best Brilliance, Inc. 580 Fifth Ave., Suite #1818 New York, NY 10036 USA+1-866-978-4466. We are the party obligated to provide services to You under the BBPP.

"You" or "Your" means the original customer who purchased the Merchandise or original recipient of the Merchandise, in the case of a gift, covered by the BBPP.
2. WHAT IS COVERED:
This is a repair plan. In consideration of Your payment of the Plan Price, We will furnish labor and parts necessary to maintain the Merchandise in a usable and wearable condition, provided such service is the result of normal wear and tear and . The BBPP coverage includes, but is not limited to, the following services, subject to the other terms and conditions of the BBPP:
Ring sizing and re-sizing;
Cleaning and polishing;
Rhodium plating white gold;
Inspection;
Repair of cracked or thinning band;
Resetting the diamonds and gemstones;
Shipping to and from You.
3. WHAT IS NOT COVERED:
This is not a replacement plan. Replacement of diamonds or gemstones are not covered under the BBPP. Nothing herein shall obligate Us to repair the Merchandise other than as a result of normal wear and tear. The BBPP does not cover: (a) excessive treatment; (b) abusive treatment; (c) treatment made by any third party not authorized by Us; (d) treatment made for any illegal or unethical purpose; (e) loss or theft of the Merchandise; (f) damage resulting from an Act of God; (g) failure to comply with Our recommended maintenance instructions.
The BBPP does not replace, but supplements, any other warranties or guarantees applicable to the Merchandise. You must and shall perform all maintenance on the Merchandise required by any applicable underlying warranties or guarantees to maintain the Merchandise in usable and wearable.
4. SHIPPING:
You can return the Merchandise to our New- York offices in person or you by mail. We cover the cost of shipping to our offices and the shipping of securely mailing your repaired Merchandise back to you when we’re finished servicing it.
5. LIMIT OF LIABILITY:
Our total liability under the BBPP is the purchase price paid for the Merchandise as shown on the invoice you received from Best Brilliance, notwithstanding the type of loss or damage, or whether the claim is based on contract, tort or equity. In the event that the total value of all authorized services We provide under the BBPP (as indicated above) exceeds the purchase price of the Merchandise (as shown on Your invoice), We shall have satisfied all obligations owed under the Plan. IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER WHAT THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THE BBPP, OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING REPAIRED OR OTHERWISE AWAITING PARTS. UNLESS SPCIFICALLY STATED OTHERWISE HEREIN, THE SERVICES AND PARTS PROVIDED UNDER THE BBPP ARE PROVIDED WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING WARRANTY OF MERCHENTABILITY, FITNESS FOR A PARTICULAR PUPOSE OF NON- INFRINGMENT.
6. NO DEDUCTIBLE:
You are not required to pay any deductible under BBPP.
7. WHAT TO DO IF COVERED MERCHANDISE REQUIRES SERVICE:
To obtain authorized service under the BBPP, the Merchandise must be returned to Our store location either in person or by shipping the Merchandise. This requirement applies to all in-store and online purchases of the BBPP. Unauthorized repairs or service can void BBPP coverage.
8. YOUR OBLIGATIONS:
You must provide the care and maintenance of the Merchandise as described above. You must maintain possession of Your invoice, which will serve as identification of BBPP purchase as well as identification of Merchandise covered.
9. TERM:
The term of the BBPP shall commence from the date the BBPP is purchased (as shown on Your invoice) and shall continue for periods stated above . The BBPP is void if the Merchandise is used as a trade-in toward another item.
10. CANCELLATION:
Cancellation by You. You may cancel the BBPP for any reason at any time by emailing Us or by calling Us and requesting cancellation.
If You request cancellation within thirty (30) days of the original purchase date of the BBPP (as shown on Your invoice) and no services have been provided to You under the BBPP, then the BBPP is void and You will receive a full refund of the Price.
If You request cancellation of the BBPP more than thirty (30) days after the original purchase date of the Plan or after You have received services under the BBPP, then You will receive a prorated refund of the Price (based on an assumed duration of the BBPP, solely for cancellation purposes, of five (5) years), less the value of any BBPP services received.
Cancellation by Us. We may cancel the BBPP for non-payment, fraud, or material misrepresentation by You. Notice of cancellation by Us will be sent to You at least seven (7) days prior to cancellation, and will state the effective date and reason for cancellation. If We cancel the BBPP, You will receive a prorated refund of the Price (based on an assumed duration of the BBPP, solely for cancellation purposes, of five (5) years), less the value of any BBPP services received.
11. FULL FAITH AND CREDIT:
Our obligations under the BBPP are backed by Our full faith and credit. The BBPP is not guaranteed under a service contract reimbursement policy. The BBPP is not an insurance policy.
12. ENTIRE AGREEMENT:
This document sets forth the entire agreement between parties with respect to the BBPP and no representation.
13. JURISDICTION:
The terms governing the BBPP, and Your relationship with Us pursuant thereto shall be governed by and construed in accordance with the laws of the State of New- York, United States, without reference to its conflict of laws principles. You hereby submit any claim and/or demand and/or suit you may have in connection with the BBPP to the exclusive jurisdiction and venue of the competent courts located in the southern district of New- York, New York.